Shipping & Return Policy
We shipped through Canada Post twice a week. Once your order has been shipped, you will receive a tracking number to track your order. We are only shipping in Canada at this time. Please note if you are opting for our Ottawa store pick up , your order will be ready ONLY during our curbside pick up hours Wednesday to Saturday 12-5pm. Please contact us with any questions on when your pick up will be ready. Please allow for 3-5 days for any photography prints to be available for pick up or to be shipped.
We will make sure that your product is packed well and protected, however if your order has been damaged please contact us within 10 days of receiving it. Please send a picture of the damaged product, we will assess it and get back to you on what the next steps will be. After 10 days we will unable to deal with your product issue.
With the current with COVID 19, to ensure our customers safety and our own, we will not be able to offer exchanges or returns on any products. It is important for us to help you get the right product for your project. Please contact us with any questions here We do NOT offer refunds. Shipping costs are non refundable.
We will make sure that your product is packed well and protected, however if your order has been damaged please contact us within 10 days of receiving it. Please send a picture of the damaged product, we will assess it and get back to you on what the next steps will be. After 10 days we will unable to deal with your product issue.
With the current with COVID 19, to ensure our customers safety and our own, we will not be able to offer exchanges or returns on any products. It is important for us to help you get the right product for your project. Please contact us with any questions here We do NOT offer refunds. Shipping costs are non refundable.